Returns & Exchanges
At Compumarts Egypt, we strive to ensure your tech satisfies your needs by offering a flexible 14-day return and exchange policy for all electronic devices and components. Products must be returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Log into your Compumarts account and select the 'Return Request' option next to your order, or contact our customer support team with your order number and reason for return.
Package Your Item
Carefully pack the electronic item in its original box, ensuring all cables, manuals, and warranty cards are included to avoid any restocking fees.
Schedule a Pickup
Once approved, our courier partner will contact you within 48 hours to collect the package from your doorstep anywhere in Egypt.
Inspection and Refund
Our technical team will inspect the device for any damages or missing parts; once verified, your refund will be processed to your original payment method or as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing