Frequently Asked Questions

Everything you need to know about shopping with Compumarts Egypt

What are the available payment methods for orders within Egypt?

We accept various payment methods including Cash on Delivery (COD), credit/debit cards (Visa and Mastercard), and installment plans through ValU and Premium Card.

How long does shipping take and what are the costs?

Standard delivery takes 2-4 business days for Cairo and Giza, and 3-7 business days for other governorates. Shipping costs are calculated at checkout based on your location and item weight.

Do all products come with a warranty?

Yes, all our electronic products are 100% genuine and come with a standard manufacturer's warranty. The duration varies by brand and product type, typically ranging from 1 to 3 years.

What is your return and refund policy?

You can return any product within 14 days of delivery if it is in its original, unopened packaging. If the product is defective, you have up to 30 days to request a return or exchange as per Egyptian Consumer Protection Law.

Can I track my order after it has been placed?

Once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to the courier's website to monitor your shipment's progress.

Do you offer technical support for high-end PC builds and hardware?

Absolutely. Compumarts provides expert technical support and assembly services for custom gaming PCs and workstations. You can contact our technical team via WhatsApp or visit our store for assistance.